Refund policy
Return and Refund Policy
At Zaveroa we want you to feel confident in every purchase. If you are not completely satisfied we offer a 30 day money back guarantee on all orders.
Your Right to Cancel
As a UK customer you have the statutory right to cancel your order within 14 days of receiving your item under the Consumer Contracts Regulations 2013, without giving any reason. Our 30 day money back guarantee exceeds this statutory minimum and applies to all orders.
30 Day Money Back Guarantee
You may request a return or refund within 30 days of receiving your order. To be eligible for a return the item must be unused or only lightly used, the product must be in its original packaging where possible, and proof of purchase in the form of your order number or receipt is required. If you are not satisfied simply contact our support team and we will guide you through the process.
How to Request a Return
To start a return please contact us at info@zaveroa.com and include your order number, the reason for your return, and photos if the product arrived damaged or incorrect. Our support team will review your request and provide next steps within 24 to 48 hours.
Refunds
Once your return request is approved your refund will be issued to your original payment method. Processing typically takes 3 to 7 business days. If a return shipment is required the refund will be processed once the returned item has been received and inspected. Refunds for cancelled orders under your 14 day statutory right will be processed within 14 days of us receiving the returned item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect please contact us within 48 hours of delivery with clear photos of the issue. We will review the situation and offer either a replacement or a full refund. In many cases a return will not be required.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method when returning products. If you are returning an item under your 14 day statutory cancellation right the cost of return postage is your responsibility unless we have stated otherwise.
Free Gift Items
Free gifts included in bundle orders are not subject to individual return or exchange unless the main product is also being returned.
Delivery Issues
If your order has not arrived within the expected delivery timeframe please contact our support team. If tracking confirms delivery but the package cannot be located we will work with the carrier to investigate before issuing a resolution.
Contact
For any return or refund requests please contact us at info@zaveroa.com. Our support team typically responds within 24 to 48 hours.