Refund policy
Return & Refund Policy
At Zaveroa, we want you to feel confident in your purchase. If you are not completely satisfied, we offer a 30-day money-back guarantee.
30-Day Money-Back Guarantee
You may request a return or refund within 30 days of receiving your order.
To be eligible for a return:
• The item must be unused or only lightly used
• The product must be in its original packaging when possible
• Proof of purchase (order number or receipt) is required
If you are not satisfied with your purchase, simply contact our support team and we will guide you through the process.
How to Request a Return
To start a return, please contact us at:
Please include:
• Your order number
• The reason for the return
• Photos if the product arrived damaged or incorrect
Our support team will review your request and provide the next steps.
Refunds
Once your return request is approved:
• Refunds will be issued to your original payment method
• Processing typically takes 3–7 business days
If a return shipment is required, the refund will be processed after the returned item is received and inspected.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.
We will review the situation and offer either:
• A replacement
• A full refund
In some cases, a return may not be required.
Return Shipping
• Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
• We recommend using a trackable shipping method when returning products
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact our support team.
If tracking confirms delivery but the package cannot be located, we will work with the carrier to investigate the issue before issuing a resolution.
Contact
For any return or refund requests, please contact:
Email: info@zaveroa.com
Our support team typically responds within 24–48 hours.