Privacy policy

Privacy Policy

Zaveroa operates this store and website in order to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise communicate with us.

Personal Information We Collect

We may collect contact details including your name, address, phone number and email address; financial information including payment card details and transaction information; account information including username and preferences; transaction information including items viewed, purchased or returned; communications with us including customer support enquiries; device information including IP address and browser details; and usage information including how and when you interact with our services.

How We Use Your Personal Information

We use your personal information to provide and improve our services, process your payments, fulfil your orders, send notifications related to your account, manage returns and exchanges, and create a personalised shopping experience. We may also use your information for marketing communications where you have consented, for security and fraud prevention, and to comply with our legal obligations.

How We Disclose Personal Information

We may disclose your personal information to Shopify and third party vendors who perform services on our behalf including payment processing, data analytics, customer support, cloud storage and fulfillment. We may share information with business and marketing partners to provide advertising services. We will not sell your personal information to third parties.

Your Rights Under UK GDPR

If you reside in the United Kingdom you have the right to access personal information we hold about you, the right to request deletion or correction of your personal information, the right of data portability, the right to object to or restrict processing, and the right to withdraw consent where we rely on consent to process your data. You may exercise any of these rights by contacting us at info@zaveroa.com.

Complaints

If you have complaints about how we process your personal information you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International Transfers

We may transfer, store and process your personal information outside the United Kingdom. Where we do so we will rely on recognised transfer mechanisms including Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority.

Children's Data

The services are not intended to be used by children under the age of 13 in the United Kingdom, and we do not knowingly collect any personal information about children under this age. If you are the parent or guardian of a child who has provided us with their personal information please contact us to request that it be deleted.

Contact

Should you have any questions about our privacy practices please email us at info@zaveroa.com or contact us at 81 Fulmar Road, Porthcawl, CF36 3PW, United Kingdom. For the purpose of applicable data protection laws we are the data controller of your personal information.